Welcome to the home of Arthur Keith, world-renowned hospitality executive and customer service guru. He's infamous for his hotel and resort transformations. You may know him from The Cosmopolitan Las Vegas, where he opened the multi-billion dollar property in the winter of 2010 with worldwide accolades: it was named the trendiest new hotel in the world -- no surprise, since Arthur works magic on every property he touches. Or maybe you know him from the $1.3 billion Las Vegas Venetian which at the time was one of the three biggest hotels in the world -- that he opened as Vice President of Hotel Operations. Or maybe you know him from back in his Nashville days as Senior Vice President and General Manager of the Gaylord Opryland Resort and Convention Center -- where he was named by the American Hotel and Lodging Association as Outstanding General Manager of the Year.
A graduate of the prestigious School of Hotel Administration at Cornell University, Arthur's now come full circle and has returned in 2020 to where it all started: as the General Manager of Cornell's Statler Hotel. But even with all those successes under his belt, Arthur's strong legacy mindset is prodding him that there's more to do! He is now embarking on a new journey of excellence: to teach you how to benefit from his tried and true methods of opening and growing businesses that deliver exemplary customer experiences, no matter the size or industry. He brings with this wealth of information a twist: he also is going to open your eyes to how serving your employees is the secret to serving your bank accounts -- and how putting people first has changed his life.
A graduate of the prestigious School of Hotel Administration at Cornell University, Arthur's now come full circle and has returned in 2020 to where it all started: as the General Manager of Cornell's Statler Hotel. But even with all those successes under his belt, Arthur's strong legacy mindset is prodding him that there's more to do! He is now embarking on a new journey of excellence: to teach you how to benefit from his tried and true methods of opening and growing businesses that deliver exemplary customer experiences, no matter the size or industry. He brings with this wealth of information a twist: he also is going to open your eyes to how serving your employees is the secret to serving your bank accounts -- and how putting people first has changed his life.
The Podcast
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Tune in to the "What Do You Stand For?" Podcast as we shine a light on your vocational path and help you address questions like:
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Brought to you by Hospitality Industry Expert | Business Evangelist | Author | Social Entrepreneur Arthur Keith, this podcast will help you get yourself right in the area of your life where you spend the most time: work. We're here to discuss the topics that corporate America avoids, but every front line employee hopes their leaders will confront!
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