Arthur Keith, senior vice president and general manager for Gaylord Opryland Resort, has been named outstanding general manager of the year by the American Hotel and Lodging Association. AH&LA also honored Gaylord Opryland with awards for guest relations and good "earthkeeping."
This is the second consecutive year that the award for outstanding general manager has been awarded to a Gaylord employee. John Caparella, current COO of Gaylord Hotels and former senior vice president and general manager of Gaylord Palms Resort, received the award last year.
Source: Nashville Post