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A Hospitality Worker’s Thank You!

11/26/2020

1 Comment

 
Thanks to the millions of loving, kind and selfless individuals who are the heart and soul of the hospitality industry.   While this season of COVID-19 has treated so many of you so very harshly, as a group you have stepped up and made lemonade out of lemons.
Thanksgiving with Covid19
You continue to come to work, turning buildings into homes-away-from-home where memories are created and stories are told.  Bringing people together over incredible meals, really cool cocktails, vibrant entertainment, and relaxing & soothing spa getaways --  all during a time where you like the rest of our country continues to deal with the weight and burden of this pandemic -- was a monumental accomplishment.
Thank YOU for choosing to bring your best every day! Rest in the assurance of knowing that mankind has endured difficult times in the past but regardless of the severity, we as a species in time recover -- not just returning to the old normal, but continuing to grow and move forward, embracing a new and better season in due time.
Believe and give thanks that those days are coming!
~ AK
1 Comment

Hospitality leadership in this season of COVID-19

11/4/2020

4 Comments

 
Recently the #WDYS4 marketing team shared a Forbes article with me about the hotel industry's sustainability (or lack thereof) during the current coronavirus crisis without government funding, suggesting that I write a blog responding to the issues raised.
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My first reaction was no way. This was a political grenade. Hospitality leadership is about creating environments where people have memorable and positive experiences. Anything that might upset or cause conflict should be avoided.

But just as my "don’t get involved, don’t take sides, avoid conflict" inner-self was attempting to control my actions, I stopped, stepped back, and choose instead to listen to my inner voice -- centered within the “What Do You Stand For” four pillars of leadership.
Think Big
The hospitality industry employs millions. Imagine if we spoke as one voice. The auto industry employs far fewer people, yet their voices have influenced governmental policy very effectively for years. If they can be “bailed out”, why not us?

Act Small
Behind everyone employed it the industry is a family or a community that is impacted by the jobs potentially lost without government intervention. They deserve someone to speak for them.

Fail Fast
This is a low risk ask. A letter or email to our local government officials can influence the right decision makers.

Teach
As leaders we need to share this need and information with our employees so they learn to embrace the power of the industry speaking as one voice.

So now with my eyes and mind wide open, I am believing leaders in hospitality can make a difference in the government’s decision to support the needs of our millions of employees and their families. I hope you will join me and choose to stand up and make a difference!

~ AK
4 Comments

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